Help and escalation

SaaS offer Enterprise connector Marketplace-ready

Marketplace support for VoxMe customers

Use this page for entitlement issues, connector registration problems, and questions about the commercial marketplace offering.

Support scope Marketplace, connector, and onboarding

Response inputs Tenant ID, subscription ID, and timestamp

Legal Terms, privacy, retention

Escalation Billing, entitlement, or registration failures

What support can help with

Activation issues Missing, delayed, or invalid marketplace activation payloads.
Entitlement state Pending, suspended, or cancelled subscriptions.
Connector registration Installation, health, and tenant-local configuration problems.
Policy questions Retention, privacy, telephony prerequisites, and the scope of the enterprise connector.

What to include

Tenant ID Helps map the marketplace subscription to the customer tenant.
Subscription or order ID Helps identify the fulfillment record.
Time of failure Useful when tracing webhook or registration issues.
Screenshot or error text Include any activation or entitlement message shown in the portal.

Email support Marketplace landing Dashboard

This page is a template surface for marketplace publishing and tenant activation flows.